Car Rental and Emerald Club FAQs
Learn the ins and outs of renting a car with National and get more information on exclusive benefits offered for Emerald Club members.
Covid-19 rsponse update
Check out our Covid 19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe.
GENERAL CAR RENTAL QUESTIONS
- Can I rent a car without a credit card?
- Does National accept gift cards?
- Does National have a grace period for returning a car late?
- How do I cancel my car rental reservation?
- How do I update or change the credit card on my profile?
- How old do you have to be to rent a car?
- Is there a fee for an additional driver?
- What are the requirements for renting a car?
- What are the taxes, surcharges and fees that I am paying?
- What do I do if my flight has been delayed?
- What fuel options do you offer?
- What is the driver's license policy when renting a vehicle with National?
- What is your pet policy?
- Will elite tiers be extended as a result of COVID-19 travel restrictions?
NEED ADDITIONAL HELP?
Contact UsVEHICLES, EQUIPMENT AND PROTECTION PRODUCTS
EMERALD CLUB
- Can I get my higher status with a competitor matched?
- Can I transfer my Emerald Club free days to someone?
- Can I use my Emerald Club free day on an Enterprise rental?
- Can a spouse or family member use my Emerald Club account/profile?
- Earning Emerald Club credits from renting with Enterprise
- Emerald Club Terms and Conditions
- How can I confirm that rental credits have been added to my Emerald Club profile?
- How can I find my Emerald Club number if I do not know it?
- How can I update my Corporate Contract on my Emerald Club profile?
- How do I add my Emerald Club Member number to an existing reservation?
- How do I change my name on my Emerald Club profile?
- How do I earn frequent flyer miles or hotel credits on a rental?
- How do I earn rental credits?
- How do I get into my Emerald Club account?
- How does the counter bypass work?
- I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do?
- Enterprise Holdings Safety Recall Policy
- What is Drop & Go?
- What is Emerald Club Aisle Service?
- Will I earn frequent flyer miles or hotel points when I rent at Enterprise?
Still have questions?
Find out which number to call or email us for assistance.
